3CX Phone System

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CRN Tech Innovators Awards 2015Move to 3CX – an open standards software-based IP PBX providing easy management and Unified Communications at lower cost.

• Software based: Easy to install & manage

• Inexpensive to buy and expand

• Virtualize with Hyper-V/VMware & leverage existing hardware

• Halve your phone bill with SIP Trunks & Mobile Clients

• Integrated WebRTC based Video Conferencing

• Work from anywhere with iOS & Android clients

• Better customer service with advanced call queues

• Integrate with CRM & Accounting software

• Standards based – use popular IP Phones, SIP Trunks

• Click 2 Call from your website

How It Works

3CX Phone System runs on your existing server and connects to any SIP phone (hardware or software) as well as iOS or Android devices as extensions. External lines are connected using VoIP Gateways (keep your PSTN lines) or with a VoIP provider.

3CX Makes Call Management a Breeze

3CX rids the PBX from the office and desktop environments, delivering Unified Communi-cation features such as voice and video conferencing, seeing the presence of your colleagues, corporate instant messaging, setting your status and more. Users can avoid using a cryptic phone interface by managing their extension and their calls with just a few mouse clicks on Windows or directly from their iPhone or Android device.

Extensive Enterprise Level Feature Set

While traditional PBXs require additional hardware modules and maintenance to add new features such as auto-attendant and call queuing, they all come standard with 3CX Phone System. Additionally, 3CX Phone System integrates with popular CRMs such as SalesForce, Google Contacts and Office 365.

Unparalleled Mobility – Take Your Extension Anywhere

3CX is unique in its integration of PUSH Technology which means that 3CX can ‘wake up’ the phone when a new VoIP call comes in! Now Android and iPhone smartphones wake up when a call or chat message arrives, saving valuable battery time whilst still allowing you to be reachable on your extension anywhere and slashes company call costs as users can be reached via VoIP.

Bring your Business & Customers Closer with Integrated Web Conferencing

3CX’s easy to use integrated video conferencing solution, enables businesses to save time and money by hosting virtual meetings and webinars, while enjoying the benefits of face-to-face communication. Video conferences can be launched in a few mouse clicks, and participants can join from a web browser using Google’s cutting- edge WebRTC technology.

Felipe Garcia, IT & America’s IT Director:

“3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size.”

Editions and Licensing

3CX Phone System is available in several different editions based on the number of simultaneous calls (internal & external) your company makes. Upgrades are activated instantly with a license key – there’s no need to reinstall 3CX Phone System.

Other Benefits of 3CX

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Gear up your PBX – Cut Costs, Boost Profits

Evolve Your Communications

Evolve Your Communications With 3CX Phone System for Windows

3CX Phone System for Windows is a software based PBX for Windows that works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution – without the inflated cost and management headaches of an ‘old style’ PBX. Used by more than 30,000 companies globally, 3CX has been recognized for its innovation and cutting-edge technology.

Easy Installation and Management

Because 3CX runs on Windows, it is easily installed and managed by Windows IT administrators without the need for special telecom or Linux skills. It’s preconfigured to work with popular IP Phones, VoIP Gateways and SIP trunks saving you the hassle of having to configure and manage these devices.

  • No need for extensive telecom knowledge or training
  • Open Standards – Vendor independent
  • Central Control from the 3CX Management Console
  • Choose from popular IP Phones, VoIP Gateways, SIP Trunks

Take your Extension Anywhere

3CX includes clients for smartphones and Mac or Windows laptops that allow users to use their office extension from anywhere, seamlessly integrated as if they were in the office. Not only are all calls to the office free of charge, but employees can leverage one single number and make a professional impression.

  • Take your extension everywhere you go
  • All calls are free of charge – slash your mobile phone bills
  • Increase productivity – work from anywhere
  • One number – Don’t give out your personal mobile number

Halve your Telephone Bill and Increase Sales

With 3CX, companies can reduce their telephone costs by up to 80%, by leveraging SIP trunks, WebRTC, free calling to remote extensions and offices and reducing the number of fixed telephony lines. With the CRM integration, agents get a customer name rather than a number.

  • Save on call costs by lowering mobile & customer service number bills
  • Easily add and remove extensions – no per user license
  • Know who’s calling with CRM integration -increase customer satisfaction
  • Leverage existing hardware, wiring and low cost open standard hardware

10 Advantages of 3CX Phone System

1. Software based: Easy to install
2. Inexpensive to buy and expand
3. Work from anywhere with iOS & Android clients<
4. Leverage existing IT infrastructure & Server hardware
5. Save on your phone bill with SIP Trunks & Mobile / Remote clients
6. Integrated video conferencing using WebRTC
7. Better customer service with advanced call queues
8. Integrate with CRM & Accounting software
9. Standards based – use popular IP Phones, SIP Trunks
10. Click 2 Call from your website

You can view the 3CX Datasheet and the 3CX Phone System brochure (PDF) or download 3CX Phone System for Windows here. If you require any assistance with setting up 3CX Phone System, we’re happy to help.

Take a look at the 3CX WebMeeting datasheet and find out how your business can cut costs and increase productivity by leveraging WebRTC.

Boost Productivity & Customer Services

Boost Productivity & Customer Service with 3CX Phone System Pro!

Boost your company’s sales by providing superior customer service, increase staff productivity and reduce call costs with 3CX Phone System Pro! 3CX Phone System Pro adds advanced call center features, Exchange/LDAP integration, Salesforce & Dynamics CRM support, cross office presence and better reporting to the standard edition of 3CX Phone System.

The Pro edition includes all the award-winning features of the Standard 3CX Phone System edition but also adds fantastic advanced call features that are geared to stepping up your customer service and ensuring your company stays ahead of the competition.

Advanced Call Features:

  • Never miss a call! Your customers can hang up and still retain their position in the queue. They’re automatically called back they reach the top of the queue.
  • Review how long your customers have waited in a queue before your employees took the call and see the amount of answered and unanswered calls.
  • Improve customer service by screening calls with the Listen In, Listen In and Whisper and Barge In feature.

Massively increase your employee’s productivity by providing advanced call features such as real-time call statistics, wallboards, SLA alerts, a selection of queues and more! The Pro edition also includes seamless Microsoft Exchange Phone book and IVR integration.

3CX Phone System Pro Key Features:

    • Monitor the status of queues by seeing how many callers are in the queue.
    • Log staff in and out of queues.
    • Review the time your staff logged in and out of queues.
    • Wallboards – Display real-time queue and call statistics directly on a monitor.

Additional Queue Strategies Include:

      • Round Robin
      • Longest Waiting
      • Least Talk Time
      • Fewest Answered
      • Hunt by Threes – Random
      • Hunt by Threes – Prioritized
      • Get instantly notified when callers have been in a queue beyond the set SLA time.
      • Meet your customer service requirements by viewing all call events.

Key PBX Features:

      • Integrate Microsoft Exchange 2012 Server’s Unified Messaging with 3CX Phone System for its voicemail and IVR.
      • Integrate your Microsoft Exchange 2012 phone book.
      • View remote 3CX installs and see the presence of your colleagues in other office from around the world.

Upgrade to 3CX Phone System Pro Today!

3CX Phone System Pro is a license key only upgrade, meaning all you need to do is purchase the upgrade from us and reactivate 3CX Phone System. Take a look at the upgrade pricing here. For more information on the Pro edition, give us a call today.

Online Meetings & Video Conferencing

3CX WebMeeting: Online Meetings and Video Conferencing Made Easy

Hold face to face meetings at the click of the button! How? By using 3CX WebMeeting which is WebRTC based and eliminates the use of clients. 3CX WebMeeting, is an easy-to-use web conferencing solution that transforms the way you communicate and collaborate within your company and with customers. Save time and money by hosting your meetings online. 3CX WebMeeting is offered with three different deployment options: Integrated with 3CX Phone System, 3CX WebMeeting Server (On-Premise) and hosted by 3CX.

Say goodbye to plug-ins with WebRTC

3CX WebMeeting uses WebRTC technology to enable video and voice communications to take place through the internet browser. Participants can now seamlessly join meetings without the need to download any additional plug-ins.

  • Schedule a video conference on the spot, or elevate an ongoing call
  • Clientless using WebRTC
  • One-click conferencing
  • Individual WebRTC call link for each user

Save Time & Money with Feature-Rich Web Conferencing

Today online meetings need more than video – presentations must be high definition and crisp audio quality as if you were there. Share your screen to demo software, or point users to a particular website using the co-browsing feature. Classroom features, such as surveying and feedback, allow you to keep your audience engaged. Assist your customers by offering them Remote Control of their Windows PC and hand over the meeting control to another participant.

  • Visualise a sales pitch with video
  • Host effective webinars using the classroom features
  • Assist customers with screen sharing and remote control
  • Impress your audience with perfect quality presentations

Online Meetings For All – Unlimited Users, One Low Price

Say goodbye to clunky and unprofessional account sharing, and hefty per month, per user subscriptions. Give personal access to 3CX WebMeeting for one low yearly price to the whole company. Now anyone can create a meeting at any time via his personal online meeting account.

  • Unlimited users – No per user fees
  • One low yearly fee for up to 10, 25 or 50 participants
  • Launch meetings from the web portal, 3CXPhone, or Outlook

Take a look at the data sheet to find out more.

Try the integrated version, the on-premise version or the hosted version.